Privacy Policy

1. Who We Are

AfrikMarket 413 ("AfrikMarket", "we", "our", or "us") is an online marketplace connecting customers with authentic African product vendors in the Pittsfield, MA area. AfrikMarket is a brand of Nexovia LLC. Our website is located at www.afrikmarket413.com.

Legal entity: Nexovia LLC
Business address: 114 Second St, Pittsfield, MA
Contact: [email protected] | (413) 212-2523

2. Information We Collect

We collect the following types of information:

• Contact information: name, email address, phone number, and delivery address when you place an order.
• Order information: products purchased, order history, payment status.
• Account information: email and password if you create an account (passwords are hashed and never stored in plain text).
• Payment information: processed securely by Stripe. We do not store card numbers or CVV codes.
• Usage data: pages visited, browser type, and IP address for analytics and security purposes.

3. How We Use Your Information

• To process and fulfill your orders.
• To send order confirmation emails and SMS notifications.
• To communicate with you about your orders or account.
• To improve our website and services.
• To comply with legal obligations.

4. SMS Notifications

By providing your phone number at checkout, you consent to receive SMS messages from AfrikMarket 413 regarding your order status. Message and data rates may apply. You can opt out at any time by replying STOP to any message.

5. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Vendors: to fulfill your order (name, delivery address, items ordered).
• Delivery drivers: to complete your delivery (name, address, phone).
• Stripe: for payment processing.
• Twilio: for SMS delivery.
• SendGrid: for email delivery.

6. Data Retention

We retain your order data for up to 3 years for accounting and legal purposes. Account data is retained as long as your account is active. You may request deletion at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Opt out of marketing communications at any time.

To exercise these rights, contact us at [email protected].

8. Cookies

We use essential cookies to maintain your session and shopping cart. We do not use third-party advertising cookies.

9. Security

We use industry-standard security measures including HTTPS encryption, hashed passwords, and secure payment processing via Stripe. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:
Email: [email protected]
Phone: (413) 212-2523 |
Address: 114 Second St, Pittsfield, MA